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  • Client Care Assistant with administration duties

Job type

Part-time, permanent

Closing date:

10th May 2021 

Hours

20 hours per week

Salary:

Dependent on experience

Education:

GCSE or equivalent (required)

 

Applicant Qualities/Experience

Essential: 

  • Minimum 2 years experience in customer service
  • Excellent communication and interpersonal skills
  • Proficient computer skills in Microsoft word, Excel and Office 365
  • Fantastic organisational skills with the ability to work in a busy environment
  • Ability to manage own work load
  • High degree of accuracy and attention to detail
  • Drive to provide the highest standard of client care at all times
  • Enthusiasm for learning and developing new skills within the client care team

Desirable:

  • Previous experience in a veterinary practice

  • Previous administrative experience

The Role:

This is an exciting opportunity for an enthusiastic applicant to join our friendly and forward thinking team. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.

The Client Care Assistant role is vital to maintaining the high standard of client care expected throughout Boundary Vets and forms part of a developing yet experienced front of house team. 

You will work closely with our Practice Manager on avariety of administration duties todeliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude continuously.

The role is varied and will include (but not limited to) the following:

  • Greeting clients with a friendly and helpful manner at all times

  • Liaising closely with clients about their accounts and insurance claims

  • Day to day administrative duties including filing, debt management and client accounts

  • Booking in patients for appointments and hospital procedures

  • Processing client requests/queries on email, face to face and on the phone 

  • Assisting with the organisation and upkeep of reception areas

  • Processing payments in various forms

  • Processing insurance claims and repeat medication requests

  • Maintaining up to date and accurate records at all times

  • Providing first class customer service to our clients and their pets

  • Maintain client confidentially at all times

Benefits:

  • 5 weeks annual leave per year in addition to bank holidays
  • Birthday day off 
  • Automatic registration onto the BVRA (British Veterinary Receptionist Association) with support to complete Bronze, Silver and Gold awards
  • Weekly fruit delivery to practice 
  • Opportunity to improve and excel in veterinary client care with in-house and external training provided

If you think you are just what we are looking for or would like more information, please email your full CV and cover letter to our Practice Manager, Helenat This email address is being protected from spambots. You need JavaScript enabled to view it.